Abishek Delkin
production support engineer
Thanjavur
Summary
- Experienced IT Software professional with 3.5 years of expertise in Production Support, specializing in Oracle 19C SQL and Unix systems.
- Hands-on experience in 24x7 rotational shifts as L1 and L2 support for ITIL processes, including Incident Management and Problem Management.
- Proficient in SQL query development, utilizing joins, analytical functions, subqueries, and set operators to efficiently retrieve and manage data in Oracle databases.
- Strong understanding of database concepts, adept at writing and optimizing SQL queries for data updates and extraction.
- Skilled in Linux bash shell scripting, including command-line arguments, file testing, and automation tasks.
- Proficient in Unix commands such as `awk`, `grep`, `sed`, `vi editor`, `find`, `top`, and `ps -ef` for system monitoring and troubleshooting.
- Experienced in job monitoring using Autosys to track job statuses and ensure seamless workflow execution.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Production Support Engineer
Secova Solutions
Chennai
06.2021 - Current
- Resolved production issues for applications, ensuring all Service Level Agreements (SLAs) were met effectively.
- Monitored daily processes for various data loads, identifying and resolving issues to maintain smooth operations.
- Supported application builds, releases, and performance monitoring while optimizing server resources. Prioritized requests in alignment with agreed SLAs.
- Managed incident, request, and change tickets using the ServiceNow tool, ensuring accurate tracking and resolution of all incidents.
- Performed job monitoring tasks using Autosys, identifying failures and rectifying issues within defined SLAs.
- Utilized SQL Developer to generate user reports and monitor end-of-day (EOD) and start-of-day (SOD) reports.
- Transferred files between Windows and Linux servers using WinSCP, ensuring secure and efficient data exchange
- Monitored server statuses, including server space, long-running processes, and stuck loaders, using ITRS Geneos for proactive issue resolution.
- Conducted daily health checks and random system checks to ensure optimal business operations readiness.
- Connected UNIX servers from Windows using PuTTY for routine tasks and troubleshooting.
- Actively participated in Change Advisory Board (CAB) meetings to ensure modifications and deployments were executed without incidents.
- Collaborated in planning and implementing deployment initiatives to deliver software upgrades and improvements.
- Coordinated with internal teams to resolve P1 and P2 issues efficiently, ensuring minimal business impact.
Education
Bachelor of Engineering - Computer Science
Sri Shakthi Institute of Engineering & Technology
Coimbatore, India 08.2017 - 05.2021
Skills
Scripting languages
Network configuration
Incident management
System troubleshooting
Technical Skills
LANGUAGE: SQL, UNIX & Shell Scripting
DATABASE: ORACLE 19C
OS: RED HAT LINUX
TOOLS: SQL Developer, Putty Configuration, ServiceNow, Shell Scripting, Autosys, ITRS Geneos, WinSCP, Splunk, Jenkins, Dynatrace, Incident Management.
Timeline
Production Support Engineer
Secova Solutions
06.2021 - Current
Bachelor of Engineering - Computer Science
Sri Shakthi Institute of Engineering & Technology
08.2017 - 05.2021
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