Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Raj Ganesh

Production Support Engineer
Kumbakonam

Summary

Dynamic Production Support Engineer with extensive experience at UBS Investment Bank skilled in SQL and incident management with strong track record in troubleshooting and incident resolution. Known for collaborative approach and adaptability and delivering reliable solutions under tight deadlines. Expertise in scripting and database management and application performance tuning. Dependable team member with results driven mindset and knack for problem solving in high pressure environments.


Overview

7
7
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Production Support Engineer

UBS Investment Bank
07.2021 - 03.2025
  • Handling Client's Queries/Request and application related failures and exceptions are captured during health checks.
  • Involved in PROD Support for fixing bugs.
  • Assessing the impact and resolving issues within SLA's, Planning and carrying out weekend releases and deployments.
  • Responding business related queries received from different upstream/downstream and middle of the team.
  • Involved in resolving production problems for the application and ensure all the support service level agreements are met.
  • Assisted along with Dev Team for the planning, execution and evaluation of production support activities and ensuring successful outcomes for all projects.
  • Implemented effective incident management strategies that minimized disruption to business operations during system outages or failures.
  • Debugging the code/ script which cause any failure or issue on PROD Environment.
  • Prepared reports and technical documentation of day to day production processes.
  • Performed root cause analysis and implemented corrective actions.
  • Investigated and proposed corrective actions for quality issues.
  • Improved production efficiency by identifying and troubleshooting issues in a timely manner.
  • Mentored junior production support engineers and providing guidance on best practices and helping them to develop the skills necessary for long term career growth within the industry.
  • Earned recognition from management for consistently going above and beyond the call of duty, demonstrating a deep commitment to organizational success.

Technical Support Engineer

Barclays Investment Bank
11.2017 - 06.2021
  • Have good exposure on UNIX, SQL, Informatica.
  • Strong skills on SQL.
  • Involved in resolving Production issues and resolving tickets on GSNOW ticketing tool.
  • Involved on clients queries to give them solution.
  • Shared audit's or Extracts as per business request.
  • Created Confluence/Repo to share with team for KT purpose, as the steps which involved on major issues.
  • Served as key liaison between technical team and non-technical stakeholders, translating complex technical details into understandable terms.
  • Experienced with UNIX including basic command and shell scripting.
  • Provided remote assistance to clients ensuring timely resolution of software and hardware concerns.
  • Served as an escalation point for challenging technical inquiries demonstrating expertise in product knowledge and problem solving abilities.
  • Worked directly with clients in rollout and post rollout stages to train and support new applications and systems.
  • Conducted root cause analysis of technical issues implementing preventive measures for future occurrences.

Education

Bachelor of Mechatronics Engineering - Mechatronics

University of Wolverhampton
Singapore
04.2001 -

Skills

Scripting languages

SQL, UNIX, Informatica

Incident management, GNSOW

Backup and recovery

ITIL processes

Performance tuning

Certification

Microsoft Azure foundation-az900

Databricks foundation badge

Timeline

Production Support Engineer

UBS Investment Bank
07.2021 - 03.2025

Technical Support Engineer

Barclays Investment Bank
11.2017 - 06.2021

Bachelor of Mechatronics Engineering - Mechatronics

University of Wolverhampton
04.2001 -
Raj GaneshProduction Support Engineer