Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiley Kaeufer

Nashville

Summary

Attentive shift leader with several years of comprehensive experience overseeing and monitoring team members. Focused and skilled in employee oversight, mentoring and process improvement. Manages team with proactive approach and conscientious attention to day-to-day needs. Detail oriented to provide a clean and organized environment in the store.

Overview

6
6
years of professional experience
1
1
year of post-secondary education

Work History

Shift Leader

King Kone
Ocean City
04.2023 - Current
  • Supervised daily operations and maintained quality standards for ice cream service.
  • Trained new team members on customer service and food safety procedures.
  • Managed inventory control and restocked supplies to ensure smooth workflow.
  • Handled customer complaints with professionalism and provided effective solutions.
  • Monitored equipment performance and ensured proper maintenance protocols were followed.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Upheld company standards and compliance requirements for operations.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Fostered a team-oriented environment to increase morale and productivity.

Scooper

Ritas
Ocean City
03.2019 - 06.2022
  • Served customers by scooping and serving ice cream flavors.
  • Maintained cleanliness and organization of the serving area and equipment.
  • Managed inventory by restocking supplies and monitoring expiration dates.
  • Interacted with customers to provide recommendations based on preferences.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Greeted customers and provided exceptional customer service.
  • Assisted with the preparation of ingredients for specific menu items.
  • Provided helpful advice about menu items upon request from customers.
  • Received deliveries from vendors ensuring that all items were accounted for properly before signing off on delivery paperwork.
  • Performed daily cleaning duties including mopping floors and wiping down counters.
  • Prepared ice cream cones, sundaes, milkshakes, and other menu items as requested by customers.
  • Operated the cash register to process payments accurately and efficiently.
  • Displayed a positive attitude while working with customers and coworkers alike.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.

Education

Bachelor of Science - Media And Entertainment Industries

Belmont University
Nashville, TN
08.2024 - 07.2025

Skills

  • Customer service
  • Organizational skills
  • Motivational leadership
  • Positive attitude
  • Point of sale operation
  • Maintaining a clean, stocked, and organized store

Timeline

Bachelor of Science - Media And Entertainment Industries

Belmont University
08.2024 - 07.2025

Shift Leader

King Kone
04.2023 - Current

Scooper

Ritas
03.2019 - 06.2022

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Kiley Kaeufer