MarTavious Rice
Memphis
Summary
Talented leader with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising people. Hardworking person, gifted at reviewing team analytics to improve overall productivity. Engaging and personable with the ability to coach and train others to help them meet their maximum potential. I love to help others and talking to people and relate with them base on the things I've gone threw in life.
Overview
15
15
years of professional experience
Work History
Unit Manager
Youth Opportunity Investments
01.2018 - Current
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
Youth Coach
East Memphis Vikings
01.2016 - Current
- Demonstrated proper techniques for blocking and Tackling to youngsters.
- Encouraged everyone to cultivate a strong work ethic by demonstrating diligence, patience and respect for others.
- Evaluated individual knowledge, skills, and strengths and assigned team positions.
- Prepared athletes for special competitions and tournaments.
- Motivated athletes to stronger, more agile and more effective players.
- Held special events such as player's nights to promote activities and build relationships.
- Provided instruction to children ages 4] to 13 in the fundamentals of various sports, including Basketball and football.
- Directed on-field offense of the EMV team.
- Promoted lifelong skills such as discipline and good sportsmanship.
- Effectively communicated with a diverse group of athletes, coaches and game officials.
Lead Mobile Expert
T-Mobile
11.2018 - 07.2021
- Collaborated with team members to share best practices, enhancing overall team performance.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
- Increased sales revenue by developing and implementing strategic sales plans and promotions.
- Achieved sales targets consistently by motivating team members and implementing effective sales strategies.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
Youth Counselor/Transporter
Center For Success And Independents
01.2017 - 01.2018
- Supervised individuals in a small group atmosphere to cultivate safety and structure.
- Collaborated with other counselors to devise programs and activities based on developmental and academic levels.
- Monitored youth behavior and offered guidance and support.
- Supervised youngsters in an environment that was carefully monitored to ensure safety for all.
- Encouraged children to talk issues out among themselves and without anger, which eased tense situations.
- Mentor youth members and taught sustainable habits and coping mechanisms.
- Utilized cognitive behavior therapy to assist youth in redirecting poor habits.
- Supervised youngsters in an environment that wascarefully monitored to ensure safety for all.
- Transported youth to appointments and home.
Youth Counselor/Transporter
Omni Visions
02.2015 - 01.2017
- Supervised individuals in a small group atmosphere to cultivate safety and structure.
- Collaborated with other counselors to devise programs and activities based on developmental and academic levels.
- Monitored youth behavior and offered guidance and support.
- Supervised youngsters in an environment that was carefully monitored to ensure safety for all.
- Encouraged children to talk issues out among themselves and without anger, which eased tense situations.
- Mentored youth members and taught sustainable habits and coping mechanisms.
- Utilized cognitive behavior therapy to assist youth in redirecting poor habits.
- Supervised youngsters in an environment that wascarefully monitored to ensure safety for all.
- Transported youth to appointments and home.
Youth Counselor
Varangon Academy
09.2013 - 02.2015
- Supervised individuals in a small group atmosphere to cultivate safety and structure.
- Collaborated with other counselors to devise programs and activities based on developmental and academic levels.
- Monitored youth behavior and offered guidance and support.
- Supervised youngsters in an environment that was carefully monitored to ensure safety for all.
- Encouraged children to talk issues out among themselves and without anger, which eased tense situations.
- Mentored youth members and taught sustainable habits and coping mechanisms.
- Utilized cognitive behavior therapy to assist youth in redirecting poor habits.
- Supervised youngsters in an environment that wascarefully monitored to ensure safety for all.
Swing Shift Manager And Crew Trainer
McDonald's
04.2010 - 09.2013
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
- Affected quick resolutions to customer problems and brought in management when needed.
- Motivated and disciplined employees according to established requirements.
- Resolved guest complaints quickly and efficiently.
- Maintained clean dining room, lobby and service areas at all times.
- Listened to, understood and clarified guest concerns and issues.
- Trained new crew members.
- Assisted in any area that was not performing at the rate it should have.
Education
High School Diploma - undefined
Manassas High School
Memphis, TN2012
Skills
- Self-motivated
- Team leadership
- Fast learner
- Gets alone with others
- Highly Dependable
- Great personality
- Scheduling
- Behavioral management
- Customer service
- Teamwork and collaboration
- Problem-solving skills
Timeline
Lead Mobile Expert
T-Mobile
11.2018 - 07.2021
Unit Manager
Youth Opportunity Investments
01.2018 - Current
Youth Counselor/Transporter
Center For Success And Independents
01.2017 - 01.2018
Youth Coach
East Memphis Vikings
01.2016 - Current
Youth Counselor/Transporter
Omni Visions
02.2015 - 01.2017
Youth Counselor
Varangon Academy
09.2013 - 02.2015
Swing Shift Manager And Crew Trainer
McDonald's
04.2010 - 09.2013
High School Diploma - undefined
Manassas High School
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